Terms of Service & Public Offer Agreement

This Agreement constitutes a binding public contract – a Public Offer Agreement. In accordance with applicable consumer and civil legislation, its terms and conditions are uniformly applicable to all Buyers, regardless of their legal status (individual, legal entity, or sole proprietor). By completing a purchase or confirming an order on this website, the Buyer explicitly accepts the terms, conditions, and procedures for order processing, payment, and delivery established herein.

This Agreement is an official contract between Sole Proprietor Natalia Yaroslavivna Shelenko, operating under the official registration identification number 2936614902 (hereinafter referred to as the "Seller"), and any individual or legal entity utilizing the services of this online shop (hereinafter referred to as the "Buyer"). This Agreement defines the essential terms and conditions of distance retail and wholesale trade via the Internet.

1. General Conditions
1.1. This agreement represents a public offer. It incorporates all necessary statutory requirements for organizing remote e-commerce trade through the Seller's online interface.
1.2. Absolute and unconditional acceptance (activation) of the terms of this public offer occurs when the Buyer clicks "Checkout", "Place Order", or "Buy in 1 Click", and initiates payment (or the required security deposit) under the framework of this contract.
1.3. Registration on the Seller’s website also constitutes full acceptance of this Public Offer.
1.4. By entering into this Contract, the Buyer confirms full familiarity and compliance with all its clauses and grants voluntary consent to the processing of personal data for billing, accounting, and international shipping execution.

2. Terms and Definitions
2.1. "Online Store" – The Seller's e-commerce platform located at mebli-sofi.com.ua, designed for concluding distant purchase contracts.
2.2. "Product" – Premium children's furniture collections, loft structures, textiles, home decor, and handcrafted items presented for sale.
2.3. "Personal Data" – Any information relating directly or indirectly to an identified or identifiable natural person.
2.4. "Manufacturing Defect" – A structural flaw that impedes the safe, intended operation of the furniture, incurred during production and verified by technical support.

3. Subject of the Agreement
3.1. The Seller agrees to transfer ownership of the ordered Goods to the Buyer, and the Buyer agrees to accept and pay for the Goods according to the stipulations of this Contract.
3.2. This contract governs product selection, automated/assisted checkout, payment execution, custom furniture engineering, and final delivery logistics.

4. Ordering Procedure
4.1. The Buyer independently places an order online via the shopping cart interface or completes the checkout via telephone/digital messengers using the official customer care channels.

5. Pricing and Payment framework
5.1. The final price of the Goods is listed transparently on the corresponding product pages of the online store.
5.2. Product prices are subject to market adjustments. The Seller cannot alter the price for a specific order once the transaction has been officially confirmed and funded. 5.3. Payments are processed securely via the encrypted online checkout gateway (LiqPay, supporting Visa, Mastercard, Apple Pay, and Google Pay digital wallets), direct bank wire transfers, or via a mandatory 50% technical production deposit with the remaining balance settled upon parcel receipt via the logistics carrier.

6.1. Unified Production Time: Because our luxury collections (including the "Children's Dreams" designer series, Montessori educational products, bespoke setups, and handmade toys) are engineered on demand to meet individual specifications, our standard manufacturing timeline is 21 working days from the deposit or full payment receipt.
6.2. Production, quality checks, and logistics operations are conducted strictly on working days (Monday to Friday), excluding weekends and official public holidays.
6.3. Shipping and global freight solutions are carried out by our logistics partner Nova Post (or associated international couriers) at the Buyer's expense. Standard transit across Europe usually takes 5–14 business days, and global shipping (US, UK, Singapore) takes 7–21 days depending on customs clearance.
6.4. The Seller is not liable for structural delays caused by third-party customs or international carrier services. It is mandatory for the Buyer to inspect the delivery boxes carefully upon arrival. If transit damage is visible, a formal Damage Act must be filled out instantly with the courier.

7. Returns, Exchanges, and Refunds
7.1. Standard catalog items can be returned or exchanged within 14 calendar days from delivery. To qualify, products must be completely unused, unassembled, in pristine resalable condition, inside original sealed boxes, and accompanied by proof of purchase.
7.2. Bespoke and Custom Order Exclusion: In accordance with international retail custom laws, items manufactured to individual buyer specifications (including custom dimensions, non-standard custom color variations, altered configurations, or individual authorized designer projects) are 100% NON-REFUNDABLE and cannot be returned or exchanged if delivered without manufacturing flaws.
7.3. Return shipping fees, international freight, and local customs duties for non-defective standard returns are fully born by the Buyer.
7.4. If a hidden factory defect is verified, the Seller commits to manufacturing and dispatching a replacement component free of charge within 10 calendar days.